Bpo

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Cinematic scene showing AI interfaces and human agents working together to meet evolving customer demands in a modern business environment.

The Test Kitchen

Businesses Adapt to Evolving Consumer Demands Amidst Economic Uncertainty

In the BPO industry, AI-driven platforms now handle up to 60% of customer queries, a stark shift in how service is delivered.

Ezra Kaplan·May 18, 2026